Politique d’expédition
Shipping Policy
Last Updated: [February-25-2025]
Welcome to Chocolate Quetzal! We are committed to providing you with a seamless shopping experience, including reliable shipping services. Please review our shipping policy below.
1. Processing Time
- Orders are processed within [X] business days (excluding weekends and holidays).
- You will receive a confirmation email once your order has been shipped.
2. Shipping Rates & Delivery Estimates
Shipping charges will be calculated at checkout based on the shipping method selected. Estimated delivery times are as follows:
| Shipping Method | Estimated Delivery Time | Order Size | Cost |
|---|---|---|---|
| Standard Shipping | [3-9] business days | $100 or more | FREE |
| Standard Shipping | [3-9] business days | 0kg-2kg | $14.90 |
| Standard Shipping | [3-9] business days | 2kg-30kg | $21.90 |
| Express Shipping | [1-2] business days | 0kg-2kg | $21.90 |
US Cross-border - United States
| Shipping Method | Estimated Delivery Time | Order Size | Cost |
|---|---|---|---|
| Standard Shipping | [4-8] business days | $100 or more | FREE |
| Standard Shipping | [4-8] business days | 0kg-0.5kg | $7.90 |
| Standard Shipping | [4-8] business days | 0kg-1.5kg | $19.90 |
| Standard Shipping | [4-8] business days | 1.5kg-30kg | $29.90 |
| Express Shipping | [2-3] business days | 0kg-1.5kg | $34.90 |
Delivery times may vary based on your location and external factors beyond our control.
3. Shipping Locations
- We currently ship to Canada and US.
4. Order Tracking
- Once your order is shipped, a tracking number will be emailed to you.
- You can track your order [provide tracking link or method].
5. Customs, Duties & Taxes
- International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer.
- We are not responsible for delays due to customs processing.
6. Lost or Stolen Packages
- If your package is lost or stolen, please contact Canada Post and file a claim.
- We are not liable for missing packages if tracking information confirms delivery.
7. Returns & Exchanges
For details on returns and exchanges, please refer to our Return Policy.
8. Contact Us
For any questions regarding shipping, please contact us at:
Email: quetzalchocolatefactory@gmail.com